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Columbia Business Monthly

#17 - PCI Group Inc.

Dec 13, 2018 09:17AM ● By Kathleen Maris
Year Founded: 1970
Founder: Christian Kropac, Sr.
Headquarters location: Fort Mill
Number of other locations: 1
Number of employees (start): 5
Number of employees (present): 322
Legal structure of business: S-corp

PCI Group is a leading provider of mission critical communications for businesses where security of customer-centric data is paramount, precision and accuracy are crucial, and compliance is a must. As a family-owned business since 1970, PCI Group has been providing customers fast, secure, and cost-effective printing and document delivery that is fully compliant with federal regulations including HIPAA, FISMA and SOC I & II and PCI DSS.  PCI’s real-time, web-based, customer control center enables customers 24/7 access to updated information and tracking reports about their communications at any point from pre-production through delivery. For close to 50 years, PCI Group has been the company customers can rely on to handle every detail time after time.

What’s in store for your company?
Christian Kropac, Jr. (President and co-owner): A major business focus for us in 2018 and beyond has been to leverage our expertise in transitioning in-house print and mail centers, referred to as in-plants. These centers are currently being operated by prospective clients who are in the insurance, financial services, and utility industries to name a few.  These centers are typically not operating as effectively or efficiently as they should, so there is a big opportunity to absorb them in to our operations. 

What are the keys to your company’s rapid growth?
We are a transactional direct mail company. Our clients are companies that need to communicate confidential information to their customers. Examples include invoices, statements, medical information, insurance policy information, utility bills, and many more.  These communications absolutely must be accurate. We mailed more than 1.5 billion pages in 2017 with a 99.99999 percent accuracy. Our entire operation focuses on getting the right information to the right person every time. We know that even one mistake can have severe implications, so everything we do is about taking risk out of a mismailed item.

What are your firm’s biggest challenges and how do you plan to overcome them?  
One of the biggest and ongoing challenges to our business is managing security risks.  It’s a risky world out there with bad people trying to take advantage of businesses and consumers. Seemingly every day, we hear of another company being hacked, someone’s identity being compromised or some other type of fraudulent behavior occurring. Because we handle our client’s confidential and sensitive data, we must always be on guard to implement the latest technologies and processes to avoid letting our guard down. 

What word of advice, if any, has shaped your career and who gave it or where did you read it?
Working closely with my dad for 20 years prior to taking over as president, he molded me into the leader I am today.  He introduced me to many business situations that opened my eyes and helped me grow. For instance, he taught me the value of working well with others, listening and taking care of people — both employees and clients.
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