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Columbia Business Monthly

Survey Says 91.8 Percent of Santee Cooper Residential Customers are Satisfied with Service

Santee Cooper continues to top the national average for residential customer satisfaction, according to the most recent independent survey. Some 91.8 percent of residential customers are satisfied, up slightly from 2017, with 56.5 percent very satisfied, according to a survey conducted late in 2018 by MarketSearch. The national average for residential customer satisfaction among power companies is 89.1 percent.

The independent survey has been conducted annually since 1992 and asks customers about power quality, customer service, rates and value, conservation programs, and general image. Customers rated the utility highest in keeping power outages to a minimum, quality of electric power, restoring power as quickly as possible after outages, and responding quickly to customer questions and problems

“We work very hard at providing reliable power and excellent customer service,” said Mike Poston, vice president of retail operations. “Our field personnel and customer service representatives, as well as the rest of our team, take pride in responding quickly and efficiently to meet our customers’ needs.”

Santee Cooper saw increases in customer satisfaction with helping customers use energy efficiently (up 2.3 percent) and playing a leadership role in conservation, energy efficiency, and renewable energy programs (up 3.9 percent).

Santee Cooper is South Carolina’s largest power provider, largest Green Power generator and the ultimate source of electricity for 2 million people across the state. Through its low-cost, reliable and environmentally responsible electricity and water services, and through innovative partnerships and initiatives that attract and retain industry and jobs, Santee Cooper powers South Carolina. To learn more, visit and follow #PoweringSC on social media.