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Columbia Business Monthly

ScanSource Provides Operational Update Following Cybersecurity Incident

May 17, 2023 10:41AM ● By David Dykes

ScanSource, Inc. (NASDAQ: SCSC), a leading hybrid distributor connecting devices to the cloud, on June 13, 2023, provided an operational update following the company’s recent cybersecurity incident, saying its core systems were restored and operations had resumed.

On May 14, 2023, ScanSource discovered it was subject to a ransomware incident that impacted some of its systems. The company immediately launched an investigation and its incident response plan.

Company officials said that thanks to the hard work of ScanSource’s employees, in conjunction with external cybersecurity and data restoration experts, ScanSource’s core systems were restored and operations resumed on May 26. 

ScanSource was fully operational across all areas of the business in all geographies, company officials said.

“We appreciate the patience, support and trust we have been given as our teams worked to restore operations. ScanSource has built our business on relationships, and the continued loyalty of our customers and suppliers over the past 30 years has never been more evident than during these last few weeks. I couldn’t be more proud of the exceptional teamwork and customer service our employees have displayed throughout this process,” said Mike Baur, chairman and CEO, ScanSource, Inc.

Baur added, “We are pleased to be back to business as usual and look forward to continuing to help our partners grow their business.”

ScanSource announced May 16 that it was subject to a ransomware attack. Company officials said ScanSource was actively managing the incident and taking steps toward remediation. 

The officials said the company worked closely with forensic and cybersecurity experts to investigate the extent of the incident, minimize disruption and mitigate the situation. ScanSource also notified law enforcement authorities.

Company officials said the security of its systems, as well as the impact on its employees, customers and suppliers was of utmost importance and the company was working diligently to bring affected systems back online, while also mitigating the impact on its business. 

ScanSource said it regretted any inconvenience or delays in business for customers and suppliers in North America and Brazil.

ScanSource enables customers to deliver solutions for their end users to address changing buying and consumption patterns. ScanSource sells through multiple, specialized routes-to-market with hardware, SaaS, connectivity and cloud services offerings from the world’s leading suppliers of point-of-sale (POS), payments, barcode, physical security, unified communications and collaboration, telecom and cloud services.

Founded in 1992 and headquartered in Greenville, S.C., ScanSource ranks #773 on the Fortune 1000.